One call to 207-740-9449 brings Bouchard Cleaning & Restoration DKI to Norway, South Paris, Paris, Oxford and nearby towns. Fire, water, mold and sewage emergencies get an answer 24/7/365, and a local answering service pages our on-call staff after hours so they can phone you back within 15 minutes. Every other service we offer is available here too.
The sections below put the most common jobs for these two towns first.
Fire, smoke and heating-related soot
Heating fuel shapes the fire risk. About two thirds of homes burn oil and one in nine burns wood, so puff-backs and chimney fires are the typical causes. A puff-back spreads greasy soot through the ducts to every room, and a chimney fire leaves residue and a smoke smell near the stove. Soot smears when it is wiped, so please wait for our assessment.
We assess the damage, board up and tarp, pack out and inventory contents, then clean the structure, run HEPA air scrubbers, deodorize and clean the ducts. We deal with every insurance company. Smoke & fire damage services and our fire damage tips go into more detail.
Water damage in Norway and South Paris
Water damage in the village centers usually comes from inside the building: a frozen or burst pipe, a roof leak, a failed sprinkler line or a sump pump that quits. About a quarter of the town’s homes were built in 1939 or earlier, and in those, water runs down inside walls and shows up far from the leak.
We extract the water, set drying equipment and monitor moisture levels throughout. Mobile homes and small multi-family houses are part of the local housing, and we dry them to the same standard. For the full process, read water damage restoration; for what to do in the meantime, the water damage tips help.
Sewage backups and biohazard cleanup
The town’s wastewater superintendent has described its sewer system as one of the oldest in Maine, with repair work continuing since 1992 and some lines near the hospital on Main, Green and Winter Streets running under buildings. An old line that fails there can back sewage into a basement or a ground-floor shop.
We remove contaminated material, clean the area and sanitize it with the TOMI SteraMist system, an ionized hydrogen peroxide mist that leaves no residue. We also clean up after bodily fluids, animal waste and vandalism, and handle hoarding cleanup with owners and property managers. See biohazard cleaning.
Mold in basements and older buildings
A damp basement or a wet wall cavity in an older building can grow mold in a day or two, and a pipe that split inside a wall may not show for weeks. We start with an assessment that sets out the work and the testing it requires. Removal may include HEPA air scrubbing, anti-microbial treatment and tear-out and rebuild. Bleach lightens mold without killing it. Each step is described under mold assessment & removal, and the tips to prevent mold growth cover keeping a basement dry afterward.
Cleaning and sanitizing for Main Street and beyond
Main Street includes a hospital, offices, shops and restaurants. We clean and sanitize hospitals, medical buildings, schools, daycares, gyms and restaurants using the TOMI SteraMist system, either preventively or after a confirmed illness. The method is set out under cleaning & sanitizing.
About one home in six is in a multi-unit building, mostly small ones. Owners can book move-in and move-out cleaning covering surfaces, windows, walls, carpet and tile through apartment & condo cleaning.
Carpet, upholstery and floor care
Steam extraction from our van-mounted hot water system handles carpet and upholstery, and you do not have to prepare. Furniture is moved and set back on blocks and tabs, and the carpet usually dries in 12 to 24 hours. Pet odors, stains and Scotchgard are covered. In the shops and offices along Main Street we wax tile and clean grout, which helps once winter salt has been tracked in. The scope is listed under floor care services.
Air duct cleaning
With two thirds of homes on oil and one in nine on wood, ducts collect fine particles and, after a puff-back, soot. Small rental buildings can add them to a turnover. The National Air Duct Cleaners Association recommends every 3 to 5 years, sooner with pets or allergies. Better air quality and lower heating costs are the benefits listed under duct cleaning.
Post-construction cleanup
After building, remodeling or a restoration job, we clean up before the space is used again. We take out debris, dust and adhesive, wash windows, sills and screens, and clean the carpet and tile. The ducts are cleaned, disinfected and inspected last so that dust does not circulate. We give a free quote before starting. The post-construction cleaning page lists what is included.
Clothing and soft contents restoration
Fire, water, sewage, mold and smoke can all be removed from clothing and soft contents with the Esporta Wash System. A woodstove or chimney fire sends smoke into closets well away from the stove, and a sewer backup in a downtown building soaks whatever is stored on the floor. The system uses phosphate-free detergent and half the water, and third-party testing shows about 90% of soft contents come back food-grade clean. See clothing restoration.
Frequently Asked Questions
Do you serve South Paris, Paris, Oxford and Harrison as well as Norway?
Yes. We serve Norway, South Paris, Paris, Oxford, Harrison, Waterford, Otisfield, Buckfield and West Paris, among other towns. The number is 207-740-9449.
Our woodstove chimney caught fire. What should we do before you arrive?
Keep everyone out of the smoky rooms, don’t wipe soot from walls and don’t use the stove or furnace until it has been checked. Contact your insurance company and call us. Our fire damage tips list what to do and what to avoid.
A pipe froze and split in our old house. How is the wall dried out?
We extract the standing water and set drying equipment. Moisture is monitored in the wall and floor until it reads normal. In winter, keep the heat at about 70 degrees to help the drying.
Sewage backed up in a downtown building. Can you work in an occupied shop?
Yes. Tell us how the building is used and we plan the work around it. We remove contaminated material and sanitize with TOMI SteraMist, which has a five-second application time and leaves no residue.
Do you clean mobile homes after a leak or fire?
Yes. We handle water, fire, smoke and mold damage in mobile homes and check the floors and walls before telling you what can be dried and what has to be replaced.
What should I do first when I find mold in the basement?
Stay out of the area and wear an N95 mask if you have to go in. Spots under 10 square feet can be cleaned with soap and water and then sprayed with vinegar without rinsing. Anything bigger needs an assessment, so call us.
Can you clean carpets in a rental unit before the next tenant moves in?
Yes. We steam clean carpet and upholstery, wax tile floors and clean grout, and can do the walls, windows and ducts in the same visit.
Who do I call at night, and how soon will someone phone back?
Call 207-740-9449 or toll-free 1-800-479-6676. A local answering service pages our on-call staff, who call you back within 15 minutes.
Request an Estimate
We're able to accommodate a variety of jobs of varying scope and size. We'll carefully evaluate your needs.
Request an EstimateFinancing Available
Not covered by insurance? Apply for financing through our partner Enhancify.
Apply for Financing