Bouchard Cleaning & Restoration DKI answers emergency calls from Kennebunk, Lower Village, Kennebunk Beach and Kennebunkport on 207-536-7220, and on our toll-free line, 1-800-479-6676. Our Westbrook office handles southern Maine. We take calls 24 hours a day, 365 days a year.
Any of our services can be booked in Kennebunk. The sections below describe what each usually involves for the village houses, shore properties and businesses here.
Water damage and tidal flooding in Kennebunk
Regional flood planning flags Lower Village and the waterfront along the tidal Kennebunk River as high risk for storm surge. High tides in the January 2024 storms damaged the beaches at the other end of town. Tidal water soaks into porous materials, so those come out first, and the structure behind them can usually be cleaned and dried.
Most calls are less dramatic: a burst pipe, a failed water heater, a roof leak. Nearly one home in five is in a multi-unit building, where a leak above usually reaches the unit below. The water damage cleanup page covers the process and the emergency tips for water damage cover the first steps.
Mold in older village houses and shore homes
About a fifth of the housing dates from before 1940. Old stone foundations and closed-in cellars hold dampness, and one wet storm can leave mold behind the walls without any visible stain. Seasonal houses near the beaches, a smaller share here than in Wells or York, have the same trouble when they sit closed.
Project managers stay in touch throughout, starting with the plan and any testing. Our removal work uses anti-microbial treatment, and we tear out and rebuild materials that cannot be saved. Both the mold assessment and removal page and our ways to prevent mold help once the space is dry.
Fire, smoke and puff-back damage
A little over half of homes heat with oil. A burner that misfires can send soot through the ducts and over every surface in the house, and a kitchen or electrical fire does the same job on a smaller scale. Soot is oily and spreads when wiped.
We assess the damage, board up what is open, pack out belongings and inventory them for cleaning. Next we clean the structure, scrub the air with HEPA equipment, deodorize and clean the ducts. We work with all insurance carriers. The fire damage tips are worth reading before we arrive, and the smoke and fire restoration page covers the rest.
Sewage and biohazard cleanup
Sewage in a basement is a health hazard and needs professional cleanup. We take out what cannot be cleaned, then clean the area and sanitize it with the TOMI SteraMist system, an ionized hydrogen peroxide mist. Finished basements, where carpet and drywall have soaked up contaminated water, usually need the most removed. We also clean up bodily fluids, animal waste, hoarding and vandalism, and on hoarding jobs we work with the owner and the family. Each type of cleanup is described on the biohazard cleaning page.
Cleaning and sanitizing for inns, shops and rental units
Kennebunk and Kennebunkport depend on visitors, and lodging and restaurants need to be clean before they open. We clean and sanitize restaurants, gyms, schools, nursing homes and offices, either to prevent an outbreak or to deal with one.
For landlords, condo associations and owners of vacation rentals, we offer move-in and move-out cleaning, carpet and tile included. The cleaning services page covers how sanitizing works, and apartment cleaning covers move-in and move-out work.
Air duct cleaning
The National Air Duct Cleaners Association recommends cleaning every 3 to 5 years, and more often if you have pets, a smoker or seasonal allergies. Ducts in a house that had a puff-back or a renovation can carry soot or dust that the system keeps circulating. Vacation rentals and second homes that sat shut over the winter are another case, because the ducts collect dust and any musty odor from a damp season. Details of the job are on the duct cleaning page.
Carpet, upholstery and floor care
For carpet and upholstery we bring a van-mounted hot steam extraction system. There is nothing to prepare, because our technicians move the furniture and set it back on blocks and tabs. Carpet usually dries within 12 to 24 hours, which helps between rental guests. We pre-treat stains, remove pet odors, and can apply Scotchgard. Grout cleaning and tile waxing are offered for shops, offices and restaurants. Details are on the floor care services page.
Post-construction cleanup
Village houses here are renovated and added onto, and shore properties get rebuilt after storm damage. After the carpenters finish, dust and leftovers cover the windows, walls and floors. We remove debris, dust and adhesive, wash the windows, sills and screens, and clean carpet and tile. The ducts are cleaned and inspected as well, so the dust does not come back out of the vents when the heat comes on. See the post-build cleaning page for the task list.
Clothing and soft contents restoration
Clothing, bedding and curtains from a fire, flood, sewage backup or mold problem can often be restored with the right wash process. Seasonal houses that took on water over the winter have bedding and linens that can be saved as well. Our Esporta Wash System uses about half the water of conventional washing and returns about 90% of soft contents to food-grade clean. Garments that might otherwise be thrown out can often be returned to use. See clothing restoration for more.
Frequently Asked Questions
Do you serve Kennebunkport and Arundel?
Yes. We work in Kennebunkport, Arundel and the other York County towns around Kennebunk. Call 207-536-7220.
High tide came into our Lower Village basement. What gets thrown away?
Soaked wallboard, insulation and carpeting generally have to go, because tidal water carries silt and can carry sewage. Structural framing and concrete can usually be saved once they are sanitized and dried. We tell you what can stay before anything is removed.
A pipe burst in the apartment above ours. Who dries the unit below?
We do. We extract water and dry every unit that was reached, and monitor moisture in each until it is back to normal.
What should I do before you arrive after a house fire?
Don’t wipe soot from walls or ceilings, don’t turn on appliances until they’ve been checked, and call your insurance company. Our fire damage tips list more.
Can you clean a vacation rental before the next guests arrive?
Yes. Tell us the date and size of the unit, and we plan carpet, tile, window and surface cleaning to finish on time.
Is a musty smell after a storm a sign of mold?
It can be. We assess the area and explain what testing is needed before removal. See our mold service page.
Can you restore clothing that smells of smoke?
Often, yes. The process is used for fire, smoke, water, sewage and mold damage.
What number do I call after midnight?
The numbers are 207-536-7220 and 1-800-479-6676. Our on-call staff call back after hours.
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