Bouchard Cleaning & Restoration DKI works on homes and businesses in Dover-Foxcroft, Guilford, Sangerville, Milo and the rest of Piscataquis County, as well as nearby Dexter. Call 207-947-4454 or toll-free 1-800-479-6676. We are available 24/7/365. After hours, a local answering service pages our on-call staff, and they get back to you within 15 minutes.
Dover-Foxcroft customers can book any service we offer. The sections below start with the river and go on to the rest.
Piscataquis River flooding and water damage
When the Piscataquis River rises, the National Weather Service’s impact list for Dover-Foxcroft starts with basements, and several properties can flood. Higher water reaches the low end of Pine Street near South Street, the Moosehead Lane parking lot, and backyards on Grange, Greene and Riverside Avenue. In a bigger flood it reaches South Street, East Main Street and Route 15.
Anything porous that the river soaked, such as drywall, insulation or carpet, normally has to be removed. Frozen pipes and roof leaks cause the rest of our water work. Each room is dried and checked, and wet documents can be dried as well. The water restoration page explains what we do, and the first-hour tips cover what you can do before then.
Mold after a flooded or wet basement
More than four in ten homes here were built before 1960, and a basement that flooded and was never dried professionally is likely to grow mold. Mold can show up in a day or two. It also appears behind finished walls and in stored boxes where no one looks.
Our project managers keep in contact from the first plan through any testing. Removal may involve anti-microbial treatment, with tear-out and rebuilding where the damage requires it. Bleach lightens mold without killing it. Our mold remediation page explains how an assessment and removal job runs, and the tips to prevent mold growth help once the space is dry.
Puff-backs, woodstoves and fire damage
Seven in ten homes here heat with oil, and about one in eight burns wood. A burner that puffs back or a chimney fire spreads oily soot through the house. Wiping soot only smears it, so wait for us.
Our crew assesses the damage, boards up openings, and packs out and inventories belongings. The structure gets a full cleaning, we deodorize and clean the ducts, and our own contractors can rebuild. We work with all insurance carriers and can answer your questions about a claim. More on soot, smoke and odor work is on the smoke and fire restoration page.
Sewage backups and biohazard cleanup
Floodwater and backed-up drains put sewage into basements. Sewage-soaked materials that cannot be saved go first, then the area is cleaned and sanitized. Mobile homes, about one in five here, have the floor and insulation underneath to think about, since a backup soaks them where nobody sees it. Bodily fluid cleanup, animal waste and vandalism are also handled, and hoarding jobs are planned with the family and the property manager. Each type of cleanup is on the sewage cleanup page.
Commercial and apartment cleaning
We sanitize medical buildings, nursing homes, schools, municipal buildings, restaurants and offices, as a precaution or once someone has been ill. The town has a hospital, and the same approach applies to clinics and care facilities.
About one in three households in town rents, and landlords can have units cleaned between tenants, with the scope and the date they need it settled up front. The commercial cleaning page covers how sanitizing works, and condo cleaning covers move-in and move-out work.
Carpet, upholstery and floor care
Mud and winter sand wear down carpets. We use van-mounted hot steam extraction and move the furniture ourselves, so there is nothing for you to prepare. We pre-treat stains and treat pet odors, and carpet is generally dry within a day. Rental units can be done between tenants, and commercial customers can add tile care to the visit. Our carpet cleaning page covers carpet, upholstery, tile and grout.
Air duct cleaning
Oil and wood heat both put soot and dust into a duct system, and about seven in ten homes here burn oil, with another one in eight on wood. A flood or a puff-back adds more. Mobile homes, about a fifth of the housing, have a duct run beneath the floor that is easy to overlook after a wet spring. Clean ducts help with indoor air quality as well as comfort. The duct services page details the job.
Post-construction cleanup
After a rebuild following a flood or fire, or after a renovation, dust and leftovers cover the walls, windows and floors. Flood repairs along the river add mud and drywall dust on top of the usual construction debris. The crew clears debris and adhesive, cleans walls and high spaces, takes the stickers off new windows and washes the glass, sills and screens. We finish with the carpet, tile and ductwork. See post-construction cleaning for the details.
Clothing and contents restoration
Clothing and bedding from a flood, fire or mold loss can often be saved. Basements that flood along the river are where many households keep winter coats and spare bedding, and wood smoke from a stove fire settles into fabric. Our Esporta Wash System uses a phosphate-free detergent and about half the water, and in third-party testing it returned about 90 percent of soft contents to food-grade clean. Our soft contents cleaning page explains which items can be saved.
Frequently Asked Questions
Do you serve Guilford, Sangerville and Milo as well?
Yes. We serve Dover-Foxcroft, Guilford, Sangerville, Milo and the rest of Piscataquis County, as well as nearby Dexter. Call 207-947-4454.
The river is rising near our street. What can we do now?
Move belongings off the floor, and don’t enter a flooded basement with the power on. Let your insurance company know. When the water drops, call us, and we will extract it and start drying.
Our basement flooded in the spring. Can it be dried or is it a total loss?
River water carries silt and sewage, so carpet, insulation and wet drywall usually have to be removed. Concrete and framing are usually salvageable once cleaned, sanitized and dried. We check moisture throughout.
Who do I call if the river comes up at night?
Call 207-947-4454 or 1-800-479-6676, day or night. The answering service pages the on-call staff, and they call back within 15 minutes.
Our house has been empty for a month and the pipes froze. What do you do?
Water is extracted, the structure and contents are dried, and moisture is monitored. Because the water may have run for a long time, we also check for mold.
Our chimney caught fire. What do we need to avoid?
Don’t clean the soot yourself, don’t use furniture that smells of smoke, and don’t turn on appliances until they have been cleaned and checked. Open windows if weather allows and call us and your insurer.
Can you handle a loss in a mobile home?
Yes. About one home in five in town is a mobile home, and we extract, dry and clean them the way we do any building.
What can I do if my claim is denied?
Enhancify, our partner, offers financing that spreads the cost over time. If you do have a claim, we work with all insurance carriers and can explain the process.
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