Emergency Cleaning Service
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Emergency Cleaning and Restoration at Any Hour
Emergencies take all forms. A pipe lets go behind a kitchen wall at two in the morning, a fire in an office leaves soot through the whole floor, or a sewer line backs up into a finished basement on a holiday weekend. Each of them keeps doing damage for as long as it is left alone, and the hours before help arrives are often when a manageable loss turns into a much larger one.
- 24/7/365 emergency service
- Over 40 years in business
- Family-owned and operated
- Works with all insurance carriers
Bouchard Cleaning & Restoration DKI is available 24 hours a day, 7 days a week, 365 days a year for homes and businesses anywhere in Maine. Call 1-800-479-6676 and tell us what happened.
What Happens When You Call
During business hours, our office takes your call directly. After hours, a local answering service picks up and pages your information to our on-call staff, and someone from our team calls you back within 15 minutes to go over the emergency. If your problem can wait until the next business day, a representative will call you within 24 hours to set a time to look at the damage.
A few details help us send the right crew and equipment: the address, what caused the damage and roughly when it started, which rooms or floors are affected, and whether the power and water are still on. Photos taken on a phone before anything is moved are also useful, both for us and for your adjuster. If you have already called your insurance company, have your claim number handy, though you don’t need one before calling us.
Need help now?
We answer 24 hours a day, 365 days a year.
The Emergencies We Respond To
Water and sewage
Water damage mitigation is the most common emergency call in a Maine winter, when frozen supply lines split and spring thaw pushes groundwater into basements. We extract the water and start drying right away, so less of the building has to be torn out later. Sewage backups need a different approach, because the water carries bacteria, and affected materials are removed and the space disinfected. Our water damage and biohazard and sewage cleanup pages explain each process in detail.
Fire and smoke
After the fire department leaves, soot and smoke residue keep settling on walls, contents and the inside of the ductwork, and the acidic residue starts staining surfaces within days. We secure the building first. Cleaning and deodorizing follow, and our crews carry the smoke and fire damage recovery all the way through reconstruction.
Mold, biohazards and disinfection
Some emergencies are about what you can’t see. A hidden leak can produce a mold problem that has to be contained before it spreads, and an unattended death, a hoarding situation or an outbreak in a facility calls for biohazard cleanup and disinfection services. Our mold and cleaning and sanitizing teams handle these with the same urgency as a flood.
Vandalism and break-ins
Vandalism can leave broken glass and spray paint behind, and sometimes a building that can no longer be locked. We clean up the damage and secure the openings so the property is protected while repairs are arranged.
Soft contents
Clothing, bedding and other fabric items that were soaked or smoked can often be saved if they are handled quickly. Our soft content restoration uses the Esporta Wash System, described on our clothing restoration page.
Making the Building Safe First
The first job on many emergency calls is to stop further damage. Board-up and tarping services close broken windows and roof openings against weather and intruders, which also protects the claim, since most insurance policies expect reasonable steps to prevent more loss. When a fire or a power failure takes out a building’s heat in winter, a temporary heat supply keeps the pipes from freezing and the indoor temperature high enough for drying equipment to do its work.
Large Losses and Storm Events
We have several crews available to handle many projects at once, and no job is too big or too small. When a storm, flood or large commercial loss needs more people and equipment than any single company keeps on hand, our membership in DKI lets us request additional trained technicians and equipment from a North American network of restoration contractors. That is what catastrophe response means in practice: getting enough people to a large loss fast enough to limit it. The arrangement works in both directions, and after Hurricane Sandy our own employees went to New Jersey to help fellow DKI members.
For Homeowners and Businesses
In a home, an emergency is personal. Your family may need to know which rooms are safe to use tonight, what can be saved, and what to set aside for the adjuster, and our technicians work through those questions with you. For a business, every day closed costs revenue. We work closely with owners and property managers to keep as much of the building in use as possible and to get the affected areas back in service quickly. Landlords and managers of multi-family buildings can call us for a single unit or a whole building.
Insurance, Financing and Repairs
Call your insurance company as soon as you can do so safely. We work with all insurance carriers and are listed as a preferred provider for many of them, and we can help you understand the claims process. If the damage isn’t covered or a claim is denied, you can apply for financing through our partner Enhancify and pay for the work over time.
Once the emergency work is done, our own contractors can rebuild what had to be removed, with complete rebuild services for residential and commercial properties. One company carrying the job from the first call to the final repair means fewer people to coordinate and nothing lost in the handoff.
Emergency Service Across Maine
We serve the entire state of Maine from our two offices, the corporate office at 29 Carey Drive in Hampden and our office at 24 Bridgton Road in Westbrook, and we serve all 16 counties, including the islands off the coast. Find the area near you on our Locations page, including Penobscot County, Cumberland County, York County, Kennebec County and Aroostook County.
For an emergency, call 1-800-479-6676 now, day or night. For anything that can wait, request an estimate and we will be in touch.
